T&Cs

These terms and conditions are set in place to safeguard the health and wellbeing of all the cats in our care and form part of your contract with Willow Tree Cat Hotel. Please read these carefully and should you have any questions, please contact us.

No cat will be accepted unless it has been inoculated against Feline Enteritis and Cat Flu.  You may also wish to have your cats vaccinated against Feline Leukaemia and Chlamydia, although these are optional.  The booster or course of vaccinations must be administered at least 7 days before boarding.  Failure to comply with this may result in us being unable to accept your cat.

An up to date vaccination certificate must be produced on arrival, this certificate will be kept with the cat/s during their stay.

You should check that your cat is treated against fleas and that worming treatment is up to date.  Should any cat require treatment for internal or external parasites (fleas, worms, etc) on arrival or during their stay then a charge will be levied for this.

Prescriptive diets must be supplied by the client; all other meals are included in our boarding fees.

Any current or ongoing problems with a cat’s health or temperament must be notified to us at the time of booking.

Whilst all cats boarded at Willow Tree Cat Hotel receive every possible care and attention, they are boarded at the owners risk and the cattery accepts no liability for accidents, illness or loss.

All cats are examined upon arrival and are accepted into our care upon the understanding that they are in good health.  Any health conditions must be stated prior to acceptance for boarding.  Management has the right to refuse any cat showing signs of illness, pending advice from a veterinary surgeon.

We regret that male un-neutered cats over the age of 6 months cannot be accepted for boarding.

Please ensure your cat is transported in a secure pet carrier.

Whilst we are prepared to administer any necessary medication as prescribed by a veterinary surgeon and will do so with the greatest care, we will not accept any liability for problems arising as a result of the medication given.

Arrivals and departures of residents are by appointment only.

Management has the right to update these terms and conditions at any time.